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Can I return or exchange my order if I change my mind?
We all change our minds from time to time. If you change your mind about a product after receiving it. You should know, we do not accept returns or exchange. You need to always confirm your decision before placing an order.
What about goods received are damaged ?
All products are thoroughly tested before delivery, and we provide a video showing their condition prior to shipping.
If your item is damaged upon arrival, please address this with the transporter, as they are liable for any damages.
Please note that most transporters in Tanzania do not offer guarantees.
If you’d like a guarantee for safe delivery, please contact us, and we can arrange services with reliable courier companies like DHL, EMS etc.
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