FAQs

1. How long will the delivery take ?

We try to process and deliver orders as quick as possible. For deliveries within Dar Es Salaam, it may take 1-3 business days.

2. How do I make the payment ?

For deliveries within Dar Es Salaam or in Tanzania, you can make the payment before  the delivery using Mobile Money or Bank Transfer. Read More

3. Where do we ship and how much do you charge ?

Order within 15KM of City Centre are delivered for FREE. We do not ship Outside Dar Es Salaam at the moment, but we will start soon.

4. I am not sure of what I’m looking for ?

You can contact our sales department that can direct you towards products that best meet your needs via WhatsApp or by Phone. Support is available from Monday – Friday | 9am – 5pm. +255 762 772 664

5. How do I place my Order ?

Please view this link www.MarsComm.co.tz

6. Can I change my shipping address after I check out?

Yes, you can contact our customer service team to update your address details prior to dispatching your order.

7. I’m afraid I might buy counterfeit (fake) products ?

We assure you all our products are 100% genuine. If it is counterfeit and you can prove it, you get your money back.

8. Can I return my order if I change my mind?

We all change our minds from time to time. If you change your mind about a product after receiving it. We do not accept a return or exchange. You need to always confirm before placing an order.

9. What about returns?

All products are checked for faults and tested before dispatched. If you have received your product with a fault. Please read our refund policy for more information about returns.

For goods delivered beyond Dar Es Salaam. As mentioned above, all products are checked before dispatched. We always will give you a working product.

Incase you receive a faulty product. You will need to speak to your transporter who is liable for any damages.

10: About your Receipt ?

For deliveries within Dar Es Salaam, we will provide you a receipt for all your orders. The delivery person will give you a Receipt plus Warranty Card if applicable.

Orders Outside Dar Es salaam, your Transporter will be given all the documentation (receipt plus warranty card).

*Receipt is your right by law*

11: Can I get Discount ?

Fixed Price Why? Because we do not believe in charging more

We are the Authorized Distributors of Hisense Brand, you will always get Genuine Products.

12: Special Offers or Deals ?

Special Offers will be posted at a Specific Time on holidays such as Easter, Christmas and Public Holidays etc.