FAQs

What is a FAQ?

A FAQ, or Frequently Asked Questions, is a list of common questions and their answers related to a specific topic, product, or service. It’s designed to help customers quickly find the information they need without having to contact customer support.

FAQs typically cover a range of topics, such as:

Product details: Information about features, specifications, or usage.
Ordering and payment: Guidance on how to place an order and available payment methods.
Shipping and delivery: Details on delivery times, shipping options, and tracking orders.
Returns and exchanges: Policies regarding returns, exchanges, or refunds.

By checking the FAQ section, customers can get immediate answers to their queries, helping to improve their overall experience. If you don’t find the answer you need, feel free to reach out to our customer service team for assistance!

1. How long will the delivery take ?

We try to process and deliver orders as quick as possible. For deliveries within Dar Es Salaam, it may take 1-3 business days.

2. How do I make the payment ?

For deliveries within Dar Es Salaam or in Tanzania, you can make the payment before the delivery using Mobile Money or Bank Transfer.

What payment options do we provide Offline ?

We accept the below offline payment options:

A. CASH

B. Click n Collect

C. Mobile Money - (Simu Pesa)

What payment options do we provide Online ?

We accept the below online payment options:

A. Visa / Mastercard Payments

B. Mobile Money - (Simu Pesa)

3. Where do we ship and how much do you charge ?

Please view delivery information here

4. I am not sure of what I’m looking for ?

You can contact our sales department that can direct you towards products that best meet your needs via WhatsApp or by Phone. Support is available from Monday – Friday | 9am – 5pm. +255 762 772 664

A. Unavailable Products

We offer a wide range of over 100 products, and as is common in online retail, orders are placed around the clock. Occasionally, there may be instances where a product you ordered is unavailable.

In such cases, our customer service team will reach out to you to suggest a similar item or provide a full refund.

5. How do I place my Order ?

To place your order, simply visit www.HisenseShowroom.co.tz and browse through the products you’d like to purchase. Select your desired items to get started!

A. Tracking your order:

You can track the delivery progress of your order by viewing your order history which you will receive via email when your order is dispatched from our Warehouse.

B. Cancelled orders

Hisense Showroom TZ reserves the right to cancel an order for which payment has been received. This may occur if the product stock is not available.

Hisense Showroom TZ reserves the right to refuse delivery to places where it can cause harm to our staff and loss of property. Our customer care will get in touch with you as soon as it is determined that delivery cannot be made in a specific address.

6. Can I change my shipping address after I check out?

Yes, you can contact our customer service team to update your address details prior to dispatching your order.

7. I’m afraid I might buy counterfeit (fake) products ?

We assure you all our products are 100% genuine. If it is counterfeit and you can prove it, you get your money back.

8. Can I return or exchange my order if I change my mind?

We all change our minds from time to time. If you change your mind about a product after receiving it. You should know, we do not accept returns or exchange. You need to always confirm your decision before placing an order.

9. What about goods received are damaged ?

All products are thoroughly tested before delivery, and we provide a video showing their condition prior to shipping.

If your item is damaged upon arrival, please address this with the transporter, as they are liable for any damages.

Please note that most transporters in Tanzania do not offer guarantees.

If you’d like a guarantee for safe delivery, please contact us, and we can arrange services with reliable courier companies like DHL, EMS etc.

10: About your Receipt ?

For deliveries within Dar Es Salaam, we will provide you a receipt for all your orders. The delivery person will give you a Receipt plus Warranty Card if applicable.

Orders Outside Dar Es salaam, your Transporter will be given all the documentation (receipt plus warranty card).

*Receipt is your right by law*

11: Can I get Discount ?

Fixed Price Why? Because we do not believe in charging more

We are the Authorized Distributors of Hisense Brand, you will always get Genuine Products @ Affordable Prices.

12: Special Offers or Deals ?

Special Offers will be posted at a Specific Time on holidays such as Easter, SABA SABA, NANE NANE, Christmas and Public Holidays etc.

13. Delivery Service

We understand the importance of on-time deliveries, and we will try our utmost to manage any special delivery requests.