Warranty Policy
Hisense Tanzania Warranty
Thank you for purchasing a Hisense product from Hisense Showroom Tanzania. The conditions below apply to the warranty and replace any others printed or published elsewhere. For questions, Please call: +255 786 000 777 or Email: info@servicecentre.co.tz
Conditions of Your Warranty
Hisense warrants products against manufacturing defects and defective materials from the date of purchase, when used for their intended purpose for domestic use (unless specified for commercial use). See warranty periods by category below.
| Category | Standard Warranty |
|---|---|
| Audio Visual – TV | 12 months |
| Laser TV | 12 months |
| Sound Bar | 12 months |
| Mini Hi-Fi / Party Speaker | 12 months |
| Mobile – Phones / Tablets / Routers | 12 months |
| Washing Range – Front + Top Loader | 12 months |
| Twin Tub | 12 months |
| Tumble Dryer | 12 months |
| Dishwashers | 12 months |
| Refrigeration – Fridges | 12 months |
| Freezers | 12 months |
| Wine Coolers | 12 months |
| Bar Fridges | 12 months |
| Cooking Range – Built-in Oven & Hobs / Hoods / Freestanding Gas + Electric / Microwave, Air Fryer, Mini Oven | 12 months |
| Beverage – Coffee Machine | 12 months |
| Aircon – Portable Aircon | 12 months |
| Cleaning – Robot Vacuum | 12 months |
| Commercial Product | 12 months (or as per commercial agreement) |
Premium Product Installation Service
Complimentary installation may be offered during specific campaigns (promotions) for qualifying premium products (standard setup only). A 50 km distance limit applies; additional distance is chargeable to the client. Fittings/fixtures are for the client’s account. Please contact Hisense Showroom Tanzania to book your installation.
Products Purchased Outside Tanzania
- Consult your in-country retailer or distributor for local warranty terms.
- Warranty does not apply outside Tanzania unless otherwise communicated by the local distributor.
Key Terms & Conditions (Highlights)
- Use Authorized Hisense Service Agents for the warranty to remain valid.
- Certain small appliances (e.g., bar fridges, extractors, mini-ovens, air fryers, soundbars, mini Hi-Fi’s) are not repaired; return to store with original proof of purchase within the warranty period.
- Repair work by authorized agents carries a 1-month repair warranty on labor and parts (does not reset original product warranty).
- Warranty applies to the original purchaser in Tanzania and is not transferable.
- Streaming apps are owned/maintained by content providers; Hisense is not responsible for app content/functionality.
- For gas appliances, a valid COC is required before warranty service. Electrical stoves/ovens must be installed by an Authorized Installer to ensure a COC.
- Keep the product box, packaging, accessories, and original proof of purchase (recommended up to 6 months).
- Report transit damages within 24–48 hours to the retailer and manufacturer.
Warranty Exclusions (Summary)
- Power surges, lightning, wiring faults, incorrect installation, misuse/abuse, lack of maintenance, non-domestic use, pest infestation, physical/liquid damage, tampered warranty seal, or unauthorized repairs/parts.
- Replacement of gas appliances requires a new COC; re-installation or compensation for replacement/re-purchased products is excluded.
- Irregular/unclean electricity or plumbing supply causing malfunction.
- Client is responsible for disassembly/removal from fixtures for inspection/repair.
- New-product damages not reported within 3 days may not be considered.
- After 6 months, wear-and-tear and listed accessories (e.g., bulbs, glass, shelves, drawers, seals, remotes, brackets, etc.) are excluded.
- After 6 months, liability is limited to replacement/repair of defective parts within the warranty period; installation/removal not covered.
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