Frequently Asked Questions

🏆 Official Distributor with 100% Genuine Hisense Products.

🛡️ Local Warranty and Service Support.

🚚 Fast Delivery across Tanzania.

🤝 Wholesale and Retail for Homes and Businesses.

Many online stores sell Hisense alongside other brands.

🤝 We are 100% dedicated to Hisense only

This means better product knowledge and accurate recommendations.

🛡️ Clear & reliable Warranty Support

We guide you properly on genuine Hisense Warranty and Service.

🏬 Physical Showroom in Dar es Salaam

You can visit, view products, and buy with confidence.

🔍 Expert advice

We help you choose the right product based on your needs, not guesswork.

📦 Safe handling & organized delivery

Your order is handled carefully from our showroom.

⚙️ After-sales support

You can easily reach us at working hours for help after purchase.

🧾 100% Genuine Hisense products

No copies, no grey market items.

💬 Fast communication

Quick support via WhatsApp and Calls for stock updates and order tracking.

🛡️ Yes. All Hisense products come with a 1-year manufacturer’s warranty from the date of purchase.

🧾 Warranty card included

Every purchase comes with an Official Hisense Warranty Card.

🔧 Reliable service support

You can access authorized service support if needed during the warranty period.

✅ Yes, all our products are 100% original Hisense products.

🧾 Official Warranty included

Every product comes with a Genuine Hisense Warranty for peace of mind.

🏬 Purchased from authorized channels

We only source directly through approved Hisense distribution.

🛡️ No fake or grey market items

You receive brand-new, sealed products only.

🔍 Full authenticity you can trust

You can verify your product and visit our showroom in Dar es Salaam anytime.

🛒 Buy only from Hisense Showroom

This is the safest way to guarantee you receive 100% original Hisense products.

🏬 Visit a Physical Store if possible

Seeing the product in person helps confirm authenticity.

🧾 Check for Official TZ Warranty

Original products come with a valid manufacturer warranty card.

📦 Inspect packaging & seal

Genuine products are new, properly sealed, and well packaged.

💰 Be careful with very low prices

If the price looks too good to be true, it usually is.

🔍 Verify before you buy

Ask questions, request proof of authenticity, and confirm the seller’s reputation.

🤝 Buy from a dedicated store like Hisense Showroom

You are guaranteed 100% Original Hisense products with proper support.

⚠️ Many resellers mix official Hisense stock (with Official TZ Products) with units they import themselves, which may not include any warranty.

🔧 Spare parts for non-official models may also not be available at our service center.

We Offer Multiple Secure Options:

• 🏪 Pay @ Store (Lipa Dukani Kwetu)
• 🏦 Bank Transfer (Lipa na Benki)
• 📱   Mobile Money (Lipa na Simu Pesa)
• 🚚 Pay on Delivery (Dar Es Salaam only)
• 💳 Debit/Credit Cards (where available)
• 💳 Pay Before Delivery (customers outside Dar Es Salaam)

Full details: Delivery & Payment Information.

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🚨 All items are tested before dispatch, and we keep photo/video proof before shipping or delivery.

If your product arrives damaged:

📝 Report it to the Transporter immediately at delivery time.📸 Take clear photos or a short video immediately.✍️ Do not sign the delivery note.📞 Contact our Support Team on the same day of delivery so we can guide you quickly.

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🔁 Can I Return or Exchange my order if I change my mind? ＋

We do not accept Returns or Axchanges for change of mind.

Please confirm your choice before Placing your Order.

For issues with damage or defects, see the relevant FAQ. You can also review our Return & Exchange Policy.

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🧰 Our Team is available Monday to Saturday during Business Hours.

• ✅ Basic installation for washing machines, dryers, and dishwashers is FREE when connecting to existing water and power points.
• ⚠️ Plumbing work is not included. Any new pipes, taps, or drainage must be arranged by the customer.
• ⚡ Cooker installation is not included and must be done by a qualified electrician.
• 📍 Installation service is available in Dar Es Salaam region only.

Email Us · Chat on WhatsApp · Call Us

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🛠️ The Hisense Service Center team is available Monday to Saturday during business hours.

Hisense Service Center (Maps)

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