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Frequently Asked Questions (Maswali Yanayoulizwa Mara kawa Mara)
🌍 Why buy from Hisense Showroom Tanzania?
🏆 Official Distributor — 100% Authentic Hisense Products.
🛡️ Local Warranty & Service Support for Peace of Mind.
🚚 Fast Delivery across Tanzania.
🤝 Wholesale & Retail — for Homes and Businesses.
How are you Different from Other Online Shops?
Many Online Stores sell Hisense alongside other Brands.
🤝 Hisense Showroom is 100% Dedicated to Hisense Brand Only
🛡Which means deeper Expertise, clearer Warranty Support, and better Long-term Service.
🛡 Does your Products Come with Warranty?
Yes. All Hisense Products purchased from our Official Showroom include a 1 Year Manufacturer’s Warranty from the Date of Purchase.
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A Warranty Card is included with every Purchase.🔁 Can I Return or Exchange my Order if I change my mind?
We do not accept Returns or Exchanges for change of mind.
Please confirm your choice before Placing your Order.
For issues with Damage or Defects, see the relevant FAQ. You can also review our Return & Exchange Policy.
🚨 What should I do if my Product is damaged on Delivery Outside Dar Es Salaam?
All items are Tested before dispatch and we save Picture or Video Proof prior to Shipping.
If your product arrives damaged:
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- 📝 Report it to the Transporter immediately at Delivery.
- Please take clear photos or a short video immediately and Contact our Support Team on the same day of Delivery
- 📩 Inform us right away so we can advise you on the next steps without delay.
🚨 What should I do if my Product is damaged on delivery within Dar es Salaam?
All items are tested before dispatch and we save Picture or Video Proof prior to shipping.
If your product arrives damaged:
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- ✍️ Do not sign the Delivery Note.
- 📞 Contact Us immediately and we will assist you.
📍 What areas can you Deliver in Dar Es Salaam?
We Deliver to most areas in Dar Es Salaam
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🚗 For Dar Es Salaam, Same-Day Delivery is Available.
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Delivery Timings:
Monday - Thursday: 10am - 3pm.
Friday: 10am - 11am & 3pm - 4pm
Saturday: 10am - 2pm
Details: Delivery & Payment Information.
📍 Do you Deliver to Other Regions in Tanzania?
Yes. Orders to other Regions are handed over to the Transporter / Courier within 1–3 Business Hours after Full Payment.
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⏱️ Delivery time depends on your location (typically 3–5 days).
🚗 We deliver to Transporter Same-Day according to Working Hours
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Delivery Timings:
Monday - Friday: 10am - 3pm.
Saturday: 10am - 2pm
Details: Delivery & Payment Information.
💳 What Payment Methods do you Accept?
We Offer multiple, Secure Options:
Full details: Delivery & Payment Information.
🏬 Can I pick up My Order?
Yes. Choose “Pick Up” at checkout to collect from our Dar Es Salaam showroom during business hours.
Full details: Working Hours.
🎁 Do the Products include extra accessories?
Standard accessories (for example, remotes and user manuals) are included.
Some items may include complimentary extras - check each product description for what’s included.
🧰 How can I get Installation Support?
Our team is available Monday to Saturday during business hours.
- ⚠️ Installation is not free. Please request a quote before placing an order.
- 🧺 Service applies to TV, Air Conditioners, Washing Machines, Dryers, Dishwashers, and Cookers.
- 📍 Dar Es Salaam Region only.
🛠️ How can I get After-Sales Support?
The Hisense Service Center Team is available Monday to Saturday during business hours.
🛒 Should I buy from Resellers in Dar Es Salaam or Other Regions?
We strongly Recommend buying directly from Hisense Showroom Tanzania to ensure your product is Genuine and has an Official Tanzania Local Warranty
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Many resellers mix our stock (which include TZ Warranty) with units they import themselves that have No Warranty.
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Spare parts for those models may not be available at our Service Center.
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