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Frequently Asked Questions
🌍 Why buy from Hisense Showroom Tanzania?
🏆 Official Distributor — 100% Authentic Hisense Products.
🛡️ Local Warranty & Service Support for Peace of Mind.
🚚 Fast Delivery across Tanzania.
🤝 Wholesale & Retail — for Homes and Businesses.
🛡️ Do your products come with Warranty?
Yes. All Hisense products purchased from our Official Showroom include a 1-year manufacturer’s warranty from the date of purchase.
A warranty card is included with every purchase.🔁 Can I Return or Exchange my order if I change my mind?
We don’t accept returns or exchanges for change of mind. Please confirm your choice before ordering.
For issues with damage or defects, see the relevant FAQ. You can also review our Return & Exchange Policy.
🚨 What should I do if my Product is damaged on delivery outside Dar es Salaam?
All items are tested before dispatch and we share a video proof prior to shipping.
If your product arrives damaged:
- 📝 Report it to the transporter immediately at delivery.
- 📩 Inform us right away so we can guide you on the next steps.
For extra peace of mind, we can arrange reliable couriers like DHL or EMS at an additional cost.
🚨 What should I do if my Product is damaged on delivery within Dar es Salaam?
All items are tested before dispatch and we share a video proof prior to shipping.
If your product arrives damaged:
- ✍️ Do not sign the delivery note.
- 📞 Contact us immediately and we’ll assist you.
📍 Do you deliver to Other Regions in Tanzania?
Yes. Orders to other regions are handed over to your chosen transporter/courier within 1–2 business hours after full payment.
⏱️ Delivery time depends on your location (typically 3–5 days).
🚗 For Dar Es Salaam, Same-day Delivery is Available in most areas.
Details: Delivery & Payment Information.
💳 What Payment Methods do you Accept?
We offer multiple, secure options:
- 🏪 Pay @ Store (Lipa Dukani Kwetu)
- 🏦 Bank Transfer (Lipa na Benki)
- 📱 Mobile Money (Lipa na Simu Pesa)
- 🚚 Pay on Delivery (Dar es Salaam only)
- 💳 Debit/Credit Cards (all banks)
Full details: Delivery & Payment Information.
🏬 Can I pick up My Order?
Yes. Choose “Pick Up” at checkout to collect from our Dar Es Salaam showroom during business hours.
🎁 Do the Products include extra accessories?
Standard accessories (for example, remotes and user manuals) are included.
Some items may include complimentary extras like TV Guards or Fridge Guards — check each product description for what’s included.
🧰 How can I get Installation Support?
Our team is available Monday to Saturday during business hours.
- ⚠️ Installation is not free. Please request a quote before placing an order.
- 🧺 Service applies to Washing Machines, Dryers, Dishwashers, and Cookers.
- 📍 Dar Es Salaam region only.
🛠️ How can I get After-Sales Support?
The Hisense Service Center team is available Monday to Saturday during business hours.
🛒 Should I buy from Resellers in Dar Es Salaam or Other Regions?
We strongly recommend buying directly from Hisense Showroom Tanzania to ensure your product has an Official Tanzania Local Warranty.
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Many resellers mix our stock (with TZ warranty) with units they import themselves that may have no warranty and different model numbers.
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Spare parts for those models may not be available at our Service Center.
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