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Frequently Asked Questions
Do your Products come with a Warranty?
Yes. All Hisense Products purchased from our Official Showroom include a Manufacturer’s Warranty of 1 Year from the Date of Purchase.
A Warranty Card is included with every Purchase.
Can I Return or Exchange My Order if I change my mind?
We do not accept returns or exchanges. Please confirm your choice before placing an order.
For issues with damage or defects, see the next question. You can also review our
Return & Exchange Policy.
What should I do if my Product is damaged on Delivery Outside Dar Es Salaam?
For Deliveries Outside Dar Es Salaam
All items are tested before dispatch, with a video proof provided before shipping.
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If your product arrives damaged:Report it immediately to the transporter at the time of delivery.
Inform us right away so we can guide you on the next steps.
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For extra peace of mind, we can arrange reliable couriers like DHL or EMS at an additional cost.What should I do if my Product is damaged on Delivery in Dar Es Salaam?
For Deliveries Within Dar Es Salaam
All items are tested before dispatch, and we share a video proof of their condition prior to shipping.
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If your product arrives damaged:Do not sign the delivery note.
Inform us immediately so we can assist you.Do you Deliver to Other Regions in Tanzania ?
Yes. Delivery to Other Regions are delivered to the transporter or courier
within 1–2 hours (business hours) after receiving full payment.
Delivery time to reach you depends on your location.
Mostly it is between 3-5 Days
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For Dar Es Salaam, Same-Day delivery is available in most areas.
See our Delivery & Payment Information.What Payment Methods do you Accept?
We offer multiple options for Convenience and Security:
- Pay @ Store (Lipa Dukani Kwetu)
- Bank Transfer (Lipa na Benki)
- Mobile Money (Lipa na Simu Pesa)
- Pay on Delivery (Dar Es Salaam Only)
- Debit/Credit Cards (We Accept All Banks)
Can I pick up My Order?
Yes. Choose “Pick Up” at checkout to collect from our Dar Es Salaam showroom during business hours.
Do the products include extra Accessories?
Standard accessories (for example, remotes, user manuals) are included.
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Some items may include complementary such as TV Guards or Fridge Guards (check each product description for what’s included).
How can I get Installation Support?
Our Team is available Monday to Saturday during business hours.
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Contact us for installation service. Email Us. Chat on WhatsApp. Call Us.How can I get After-Sales Support?
The Service Center team is available Monday to Saturday during business hours.
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Contact them for any Product Support.
Hisense Service Center.Can I buy Hisense Products from resellers in Dar Es Salaam or Other Regions?
We strongly recommend buying directly from Hisense Showroom Tanzania, to ensure your product comes with an Official Tanzania Local Warranty.
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The issue with many resellers is that they mix our stock (which includes the TZ Warranty) with products they import themselves..
These imported items often do not include a Warranty.
If you purchase one, you could end up without after-sales support when issues arise.In many cases, resellers either leave customers on their own or direct them to us.
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Unfortunately, we cannot always assist because the model numbers sold by resellersare different from the Official Tanzania range, and the necessary spare parts are not available in our Service Center.
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For peace of mind and Guaranteed Warranty Coverage, always Purchase directly from our Authorized Showroom. Hisense Showroom Tanzania,
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