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Frequently Asked Questions (Maswali Yanayoulizwa Mara kwa Mara)
🌍 Why buy from Hisense Showroom Tanzania?
🏆 Official Distributor with 100% Genuine Hisense Products.
🛡️ Local Warranty and Service Support.
🚚 Fast delivery across Tanzania.
🤝 Wholesale and Retail for Homes and businesses.
How are you different from other Online Shops?
Many Online Stores sell Hisense alongside other Brands.
🤝 Hisense Showroom is 100% dedicated to the Hisense Brand only.
🛡️ That means deeper product knowledge, clearer warranty support, and better long-term service.
🛡 Do your Products come with Warranty?
🛡️ Yes. All Hisense Products purchased from our Official Showroom include a 1-Year Manufacturer’s Warranty from the Date of Purchase.
A Warranty Card is included with every Purchase.
🔁 Can I Return or Exchange my order if I change my mind?
We do not accept Returns or Axchanges for change of mind.
Please confirm your choice before Placing your Order.
For issues with damage or defects, see the relevant FAQ. You can also review our Return & Exchange Policy.
🚨 What should I do if my product is damaged on delivery outside Dar Es Salaam?
All items are tested before dispatch, and we keep photo/video proof before shipping.
If your product arrives damaged:
- 📝 Report it to the Transporter immediately at delivery time.
- 📸 Take clear photos or a short video immediately.
- 📞 Contact our Support Team on the same day of delivery so we can guide you quickly.
🚨 What should I do if my product is damaged on delivery within Dar Es Salaam?
All items are tested before dispatch, and we keep photo/video proof before delivery.
If your product arrives damaged:
- ✍️ Do not sign the delivery note.
- 📞 Contact us immediately and we will assist you.
📍 What areas can you deliver in Dar Es Salaam?
We deliver to most areas in Dar es Salaam. Same-Day delivery is available at Business Hours.
Delivery timings:
Monday - Thursday: 10:00am - 3:00pm
Friday: 10:00am - 11:00am & 3:00pm - 3:00pm
Saturday: 10:00am - 2:00pm
More details: Delivery & Payment Information.
📍 Do you deliver to Other Regions in Tanzania?
Yes. Orders to other regions are handed over to the transporter/courier within 1-3 business hours after full payment (during Business Hours).
⏱️ Delivery time depends on your location (typically 3-5 days).
Dispatch timings (to transporter/courier):
Monday - Friday: 10:00am - 3:00pm
Saturday: 10:00am - 2:00pm
More details: Delivery & Payment Information.
💳 What payment methods do you accept?
We offer multiple secure options:
- 🏪 Pay @ Store (Lipa Dukani Kwetu)
- 🏦 Bank Transfer (Lipa na Benki)
- 📱 Mobile Money (Lipa na Simu Pesa)
- 🚚 Pay on Delivery (Dar es Salaam only)
- 💳 Debit/Credit Cards (where available)
- 💳 Pay Before Delivery (customers outside Dar Es Salaam)
Full details: Delivery & Payment Information.
🏬 Can I Pick up my Order?
Yes. Choose “Pick Up” at checkout to collect from our Dar Es Salaam Showroom during business hours.
Business Hours: Contact Us.
🎁 Do the Products include Extra Accessories?
Standard accessories (for example, remotes and user manuals) are included.
Some items may include complimentary extras. Please check each product description for what’s included.
🧰 How can I get Installation Support?
Our Team is available Monday to Saturday during Business Hours.
- ✅ Basic installation for washing machines, dryers, and dishwashers is FREE when connecting to existing water and power points.
- ⚠️ Plumbing work is not included. Any new pipes, taps, or drainage must be arranged by the customer.
- ⚡ Cooker installation is not included and must be done by a qualified electrician.
- 📍 Installation service is available in Dar Es Salaam region only.
🛠️ How can I get after-sales support?
The Hisense Service Center team is available Monday to Saturday during business hours.
🛒 Should I buy from Resellers in Dar Es Salaam or Other Regions?
We strongly recommend buying directly from Hisense Showroom Tanzania to ensure your product is genuine and covered by an official Tanzania local warranty.
Many resellers mix official stock (with TZ warranty) with units they import themselves that may have no warranty.
Spare parts for non-official models may not be available at our service center.
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